72-hour, no-questions-asked refund
If you decide Breakthrough Endurance is not the right fit, email [email protected] within 72 hours of your initial payment. We will refund all amounts paid for that enrollment and cancel any remaining installments—no questions asked.
This voluntary policy applies even if onboarding has begun or you have received initial resources or workouts. Include your name and purchase email so we can locate your enrollment. We will issue the refund within 10 days after receiving your request; your payment provider may take additional time to display it.
After the voluntary refund period
After 72 hours, payments are generally nonrefundable except where applicable law requires cancellation or a refund. Our coaching guarantee and pause options are described below.
This voluntary policy does not shorten, waive, or replace any statutory cancellation or refund period. Receiving digital resources or workouts does not waive those rights. Where additional disclosures or notices are legally required, they must also be included in the applicable enrollment documents.
Payment plans and program completion
Payment plans spread the price of the agreed program over scheduled installments. Simply stopping participation does not by itself cancel the remaining balance. This does not apply where a valid cancellation or other applicable legal right releases you from further payments.
Coaching does not automatically renew at the end of the initial program. Continuing services require a separate agreement.
Injury and temporary pauses
If an injury or other limitation affects training, contact your coach promptly. Where appropriate, your coach can adjust the plan within your limitations and any medical guidance—for example, changing the activities you perform.
If you are completely unable to train, you may request a pause of up to 60 days. We will confirm the pause dates, revised program dates, and any payment-schedule changes in writing. A pause does not itself cancel the remaining program balance or create a refund entitlement.
Before the pause ends, we will review your ability to resume and whether the goal or plan needs adjustment. We will not require training contrary to medical advice. A pause is an option, not a replacement for any cancellation or refund rights arising from disability or other circumstances under applicable law.
Our goal guarantee
During onboarding, you and your coach agree on a goal targeted around 100 days after training begins and the training and standards supporting that goal.
If you complete at least 80% of the agreed training and meet at least 80% of the agreed standards during that period, but do not achieve the agreed goal, we will continue coaching at no additional coaching charge after the initial 16-week program until you achieve that goal or receive 100 additional days of coaching, whichever comes first.
Coach-approved adjustments count toward the agreed requirements. Progress and eligibility are reviewed using your training records, standards tracking, and coach communications. Agreed pauses or goal changes will be documented with any resulting changes to target dates.
This guarantee provides additional coaching rather than a cash refund. It does not restrict any refund or other remedy required by law. Contact your coach to review your progress and arrange an eligible extension.
Coaching call changes
Please provide at least 24 hours’ notice if you need to cancel or reschedule a coaching call. If an emergency arises, contact your coach as soon as possible so we can discuss available arrangements.
Contact us
Send cancellation, refund, or pause requests to [email protected]. You may also send written notices to:
Brownfield Media LLC, doing business as Breakthrough Endurance
925 Chesapeake Place, Gilroy, CA 95020, United States
[email protected]